case_study_banner_Device Monitoring
2x
Reduction in Downtime
2x
Optimization in Machine Utilization
3
Years Availability of Comprehensive Metrics
1
Hour Improvement in Health Check Frequency
case_study_details_Device Monitoring And Support Portal

About the Client

The client is a leader in dessert blending and dispensing machines in the US, with over 25,000 blenders manufactured and installed worldwide. Their commitment to innovation and quality has established them as a top player in the industry.

The Challenges

  • Performance Tracking and Remote Monitoring

    Needed to track performance through analytics and remotely monitor connected appliances.

  • Lack of “On Demand” Capability

    Required real-time metrics and events beyond the existing ~90 events.

  • Remote Support

    Needed quick remote support to resolve blender issues efficiently.

  • Easy Upgrades

    Required a system to push upgrades to multiple devices simultaneously.

Solution

  • Intuitive Dashboards

    Developed dashboards to monitor device health and performance, providing data insights on blender registration, status, upgrades, errors, jobs, notifications, and logins.

  • Actionable Insights

    Implemented features to identify catastrophic errors by region and appliance, providing a foundation for predictive maintenance using AI and ML.

  • Remote Updates

    Enabled remote updates to devices and content scheduling for display on the devices.

  • Log Monitoring

    Provided capabilities to remotely monitor device logs and identify issues.

Technologies

  • Liferay DXP

    Chosen for its extensive features, flexibility, and proven track record in digital experience platforms.

  • Azure SDK

    Integrated for advanced monitoring and support capabilities.

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